Improving Employee Experience Through Unified Communication System Tools

April 8, 2025 | By Shirmattie Seenarine

TL;DR:
Are your employees tired of using outdated technology? Is communication and collaboration failing at your organization? A unified communication system brings everything together—real-time messaging, collaboration tools, app integration, and even AI—so your employees can work smarter, not harder. Say goodbye to tool overload and hello to streamlined workflows, higher productivity, and a better employee experience. See how UC can transform your business from the inside out.

What Is a Benefit of Unified Communications for an Organization?

Unified communications systems provide many benefits, but one of the most impactful is operational efficiency, which can increase organizations’ profitability, productivity, competitiveness, and employee experience.  For example, a UC platform eliminates siloed communication, especially departments and teams use of separate applications for the same tasks. This creates a unified environment where employees can access the same tools, promoting seamless communication and collaboration.   Unified communications also ensure employees spend less time switching between multiple applications to communicate, share files, and schedule tasks.

A unified communication system isn’t a one-size-fits-all—it comes in various deployment options, including on-premises, hybrid, and cloud.  This flexibility allows companies to choose the model that best aligns with their infrastructure, security needs, and growth plans. For instance, a cloud solution for organizations with remote employees enables them to quickly access the same communication and collaboration tools as their in-office co-workers, ensuring all employees’ accessibility. In addition, untethering employees from the office or a desk, allowing work to happen anywhere — a bench outside the office or a coffee shop — can positively impact employees’ mental health.

What Can a Company Do to Improve Employee Experience?

1. Real-Time Communication Tools

Voice calls, video calls, video conferencing, and instant messaging are some of the tools that facilitate instant communication. Additionally, real-time tools frequently promote collaboration among team members, which improves decision-making times. Keep in mind, however, that not all real-time communication tools have collaboration features.  

Real-time communication tools also offer employees flexibility. They are accessible from different platforms, such as Windows, macOS, iOS, and Android. Microsoft Teams and Zoom are real-time communication tools that enrich employee experiences and improve productivity. 

 For companies who

• hesitate to use third-party tools because of privacy and security concerns
• are governed by compliance and regulatory requirements
• do not want to dilute their brand

Deltapath provides numerous real-time communication offerings as part of its unified communication system like Deltapath Mobile, a business communication app and Deltapath Engage, a softphone application.  

2. Collaboration Tools

Collaboration is fundamental to every business. A unified communication system enhances collaboration by integrating tools to support and promote teamwork. These tools offer synchronous communication (in real-time) or asynchronous communication (not in real-time).

Synchronous and Asynchronous Communication Tools

Many collaboration tools support both functionalities. Tools like Google Docs and Microsoft OneDrive, which promote document collaboration and co-editing provide both asynchronous and synchronous modes of communication.  Multiple employees can access and edit documents simultaneously using these tools. Changes are updated in real-time, saluting synchronous communication.  Simultaneous participation is not required; however, employees can work on documents at different times and leave comments for others that are read and responded to later, making it also an asynchronous tool.

Instant messaging (IM) is another synchronous and asynchronous collaboration tool. Employees engage in real-time secure messaging with other staff using enterprise instant messaging. Employees who were not available to participate in a group chat can access the chat and get caught up any time, making IM also an asynchronous tool.  A similar tool is SMS IM, which employees often use to communicate with others outside the company, such as partners, vendors, and manufacturers. 

3. Integration With Business Applications

Essential business tools, such as CRM systems, project management software, file storage, and workflow automation tools, seamlessly integrate with a unified communication system.  This integration enhances productivity by reducing the need to switch between apps and enabling employees to access critical information within the communication platform. Reducing app switching reduces employees’ cognitive load, which materializes as mental exhaustion, reduced focus, and issues with memory. All of this diminishes productivity by up to 40%. Look for vendors that offer native integrations with popular business applications, allowing employees to streamline workflows and reduce app switching.

For instance, while a UC platform offers tools like messaging apps and email, file storage tools like Box integrate with many tools and help companies manage files across different devices and employees. For example, employees can access Box and share files with colleagues during Zoom meetings. Plus, employees on other teams or in other locations can easily access files in one centralized location. Many of these tools also offer access control via permission settings, ensuring the right employees access only the files they are meant to access.  

UC tools also integrate with other enterprise tools like Asana, a productivity tool that helps employees and teams stay organized, communicate better, and meet deadlines successfully. For employees using Slack, Asana’s tasks can be updated directly on employee chat channels. Likewise, for companies using CRM tools like Salesforce, Deltapath’s call functions integrate effortlessly, allowing agents to make and receive calls directly from their Salesforce screen.