We are looking for a technically inclined, customer-obsessed engineer to join us as our Customer Support Engineer. You will work closely with our customers and help them get the most out of our products and ensure their success.
Deltapath Support is a team of talented and ambitious problem solvers. Our culturally diverse team is truly multinational, spanning from Deltapath’s California headquarters to Hong Kong, Tokyo, and Manila. We value customer experience above all else, and we invite you to join us in continuing the legacy.
As a Customer Support Engineer, you will be working with a group of approachable and supportive teammates and engaging in collective problem-solving. Bring in your knowledge, insights, and expertise to build great relationships with our partners and customers and help them achieve more.
Skills & Experience:
- Degree/diploma in computing/telecommunication, or related engineering field.
- Fluency in Cantonese, Mandarin, and English.
- Knowledge in the following areas will be extremely useful.
- Telephony: T1/E1 PRI, ISDN BRI, CO Trunks, FXS Stations.
- Networking Administration and troubleshooting.
- SIP and CCNA skill set.
- IP-PBX, IP Phones, gateways, POE switches, Video Conference equipment.
- Previous experience in customer focused position is a plus.