This week, customer engagement solution developer Comm100 announced a new partnership with unified communications company, Deltapath. The two companies will collaborate to complete an omnichannel contact center offering.
Keeping up with customer demands is a difficult task by itself. But running multiple applications to complete various tasks can make the situation even more complicated. For this collaboration, Deltapath UC voice capabilities will be integrated into the Comm100 platform, offering contact centers a complete communication resource to make customer communications easier to manage.
“Our promise is to delight customers with a customer experience of excellence. Adding in the voice channel completes our platform and strengthens our white label offering. The market asked for excellence, and we responded by aligning ourselves with partners that will help us deliver on our promise.” commented Kevin Gao, CEO, Comm100.
In addition to unifying omnichannel communications, the platform will enable contact centers to improve customer support with other features. Contact centers will have the ability to utilize a number of integrations, solutions, and APIs to enhance productivity, such as SalesForce and Dynamics 365 CRMs. Analytical capabilities will allow managers to uncover insights, improve agent performance and create better customer experiences. AI-support is also available, providing customers with chatbot assistance if human agents are unavailable during peak calling hours.
“We are excited about this partnership and the opportunity to offer simplicity and efficiency with a platform that provides all communication channels – giving customers the opportunity to choose the channel that is best for them and right for the occasion,” added David Liu, CEO and Founder, Deltapath. “Combining our unified communications technology with the Comm100 platform allows us to extend our capabilities with features like data analytics and AI-powered chatbot is a huge advantage for us.”
