Comm100 Dives Into the Voice Bot Space
The vendor adds voice to its omnichannel solution, equipping the channel with conversational AI Comm100 has added voice to its CCaaS solution, supporting both human-to-human and automated customer conversations. Making the announcement at Customer Contact Week (CCW), the vendor now offers a complete omnichannel solution in a single integrated platform. Its new voice, bot, and […]
CX Today: Amazing Analytics Start with Noise Cancelling Tech
Call analytics has been a crucial component of business growth for years now. Businesses are now turning call conversation into valuable data from identifying the caller’s identity with voice signature to lie detection by studying patterns of the voice similar to a Polygraph. In any industry, the ability to evaluate the quality of calls, the […]
CX Today: Measuring CX – Greater Brand Loyalty and Increased Spending
Measuring customer experience (CX) simply seems like the best course of action and the “right thing to do” as a follow-up with valued customers. Everyone wants to know what pleases customers and what drives them to remain loyal to a brand. Consider the fact that customers who had the best experience went on to spend […]
