Toolbox: How to Leverage Communication for Business Continuity in a Crisis

Having a crisis communication plan is essential for business continuity when the unexpected happens. The COVID-19 pandemic exposed the gaps in communication plans or a lack thereof. There are a few key considerations that are the foundation of any communication plan. Here, David Liu, founder, and CEO of Deltapath advises how to reduce uncertainty with […]

Toolbox: Want to Elevate CX? Eliminate Background Noise in Contact Centers

Noise is one of the most common problems businesses face when it comes to customer service. David Liu, founder-CEO of Deltapath says noise, often an overlooked piece in the customer experience strategy is crucial for meeting CX goals and improving call center agent performance. Noise is one of the most common problems faced by today’s […]